Privacy Policy
Last Updated: February 18, 2026
Planisphere, Inc. ("Planisphere," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our website, applications, and services (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information collected through integrations or uploaded content.
Information You Provide
This includes:
- Name and email address
- Account credentials and authentication information
- Email records and email content you upload or connect
- Documents you upload to the Services
- Financial and business information contained in uploaded documents
- Data extracted or parsed from uploaded emails and documents
- Communications you send to us, including support requests
Information Collected Automatically
When you use the Services, we may automatically collect:
- IP address
- Device and browser information
- Access times and activity logs
- Usage and interaction data
- Diagnostic and performance information
Information from Integrations and Third Parties
If you connect third-party services, we collect only the information necessary to provide the Services, in accordance with your permissions.
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Services
- Process, analyze, and store emails and documents to deliver functionality
- Generate structured data and insights from uploaded content
- Improve and enhance the Services
- Monitor reliability, performance, and security
- Provide customer support
- Detect, prevent, and investigate security incidents and abuse
- Comply with legal obligations
We do not sell your personal information.
We do not use your data for advertising purposes.
3. How We Share Information
We do not sell or rent your personal information.
We may share information only in the following circumstances:
Service Providers
We share information with trusted service providers who help us operate the Services, including:
- Cloud infrastructure providers (such as Amazon Web Services)
- Analytics providers (such as PostHog)
- Operational and infrastructure service providers
These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information if required by law or legal process.
Business Transfers
If Planisphere is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
4. Data Storage and Processing Location
Planisphere stores and processes data in the United States.
By using the Services, you consent to the storage and processing of information in the United States.
5. Data Retention
We retain information only as long as necessary to:
- Provide the Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes and enforce agreements
You may request deletion of your data at any time as described below.
6. Data Security
Planisphere implements administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, or loss.
These safeguards include access controls, encryption, logging, and system monitoring.
While we take reasonable measures to protect your information, no system can be guaranteed completely secure.
7. Your Rights
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
To exercise these rights, contact us using the information below.
8. Data Deletion Requests
You may request deletion of your personal information and account data at any time.
Upon receiving a verified deletion request, Planisphere will:
- Delete your account and associated personal information; and
- Delete or anonymize your data from our systems, except where retention is required for legal, security, or legitimate operational purposes.
We will respond to verified deletion requests within a reasonable timeframe, typically within 30 days.
9. Data Deletion Request Form Template
You may submit a deletion request by emailing privacy@planisphere.com with the subject line:
"Data Deletion Request"
Please include the following information:
Data Deletion Request
- Full Name:
- Email Address Associated with Account:
- Company Name (if applicable):
- Type of Request (select one):
- Delete my account and all associated data
- Delete specific data (please describe below)
- Description of Request:
- Optional: Additional identifying information to help locate your account:
- Statement:
"I certify that I am authorized to request deletion of this data."
- Signature (typed name):
- Date:
We may request additional information to verify your identity before processing your request.
10. Children's Privacy
The Services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will update the "Last Updated" date when changes occur.
Continued use of the Services after changes constitutes acceptance of the updated policy.
12. Contact Information
Planisphere, Inc.
106 Black Oak Place
Chapel Hill, NC 27516
United States
or via email at: contact@planisphere.com